Policies ⋆ mistyqe

Thank you for visiting Mistyqe.com. I’m thrilled to have you find your way to my little store.
ALL DESIGNS ARE THE COPYRIGHT OF MISTYQE.COM UNLESS OTHERWISE MENTIONED. You may NOT claim any designs on this site as your own. All rights reserved by Mistyqe.com. You may NOT alter the files in ANY way. You may NOT use the images as part of another design for free downloads or commercial use. You may NOT sell these files as is, share them or use them in your own giveaways as freebies. By purchasing from mistyqe.com, you agree to the terms listed here.

SHOP HOURS
Monday – Friday: 8am to 2pm PST
Closed on Saturday, Sunday and Holidays.

PAYMENT POLICY
All transactions on mistyqe.com are processed via Paypal (Paypal processes your credit cards too if you do not have an account) and are governed by Paypal’s Privacy Policy. I don’t receive anything other than your name and shipping address for your order.

PROCESS FOR PRINT ORDERS
Please note how many invitations you wish to order and all relevant and personalized text in the “notes to seller” portion at checkout or email me at hello@mistyqe.com. Your final amount will depend on the number of invitations you require. Once all the pieces have been decided upon, we will send you an estimate.

1. Initial deposit is 50% of the estimate agreed upon to start custom design work . Once the payment is processed, we will create your custom invitations and send you the digital proofs for approval generally within 48 hours. Please note design work will not begin until your payment has been received.

2. Up to 3 revisions can be made at no additional charge. Any further revisions will incur a charge of $5 each, no matter how small.

3. Once the final proof is approved by you, we’ll send you a link to pay the remaining balance.

4. Upon receipt of full payment, we place the order to be printed and shipped out which is normally around 8-12 business days.   PLEASE NOTE: Any typos / errors noticed after you approve the final piece, will be at your cost. PLEASE check and recheck all your text carefully. Print order once placed cannot be canceled.

PAYMENTS
All payments on mistyqe.com are processed via Paypal Express Checkout and are governed by Paypal’s Privacy Policies. Mistyqe.com does not receive any personal information from Paypal except for buyer name, email and address which is required to ship out physical products.

EXTERNAL LINKS TO ZAZZLE
Items that are linked to mistyqe’s zazzle store for purchase are completed via Zazzle’s checkout process and are governed by Zazzle’s privacy policies.

SHIPPING
Upon receipt of full payment, we place the order to be printed and shipped out which is normally around 8-12 business days. Shipping is via USPS Priority Mail with tracking and insurance. If you need expedited shipping, please contact me. Any extra charges would have to be paid by you.

GOOD TO KNOW
Your invitations are fully customizable. We can change fonts, colors, design a different backer to fit your event. Just ask. Many more coordinating pieces are available. Please tell us if you have something in mind, and we will try to create it for you.

TURNAROUND TIME
Orders take between 24-72 hours to get from first contact to final draft, sometimes more, depending on the level of customization. After that, it is sent for printing.

Please take this time frame into consideration when ordering as all orders are processed in the order in which payments and information have been received.

During busy seasons, these times may change. You will be notified of the changes, if any.

INSTANT DIGITAL DOWNLOADS / PRINTABLE FILES
You may NOT claim any designs on this site as your own. NO physical product will be shipped. There are no limits for how many times you can download the file. You may NOT alter the files in ANY way. You may NOT use the images as part of another design for free downloads or commercial use. You may NOT sell these files as is, share them or use them in your own giveaways as freebies. By downloading this file, you agree to the terms listed here.

COLOR MATCHING
Every computer screen or tablet displays colors differently due to their individual calibrations. Though we make every effort to display our merchandise accurately in the photos, the printed product may be slightly different from what you see on your screen. Please feel free to contact us with any questions regarding color. We strongly suggest purchasing a sample before purchasing.

PHOTO AND CONTENT SUBMISSIONS
By submitting photos and/or any other content for use in your personal invitations, you agree that you own the copyright to the image or have the owner’s permission to use the photo. We cannot be held responsible for any misuse of copyrighted images.

Photos submitted should be print quality, a minimum of 300 dpi at printed size. Lesser quality photos will not be accepted or we will need a written approval from buyer mentioning we are not responsible for poor print quality of photograph.

REFUNDS
All digital orders are non-refundable due to the nature of the product.

For print orders, once you’ve been emailed the first draft, there can be no refund as we’ve already done the design work. 🙂 We will work with you to make sure your custom invitations are exactly as you envisioned.

COPYRIGHT
All designs on this site are for PERSONAL use only and may not be used commercially or resold under any circumstances. This website and its entire contents, including but not limited to all artwork, design and text may not be copied, reproduced, transmitted, or distributed without the expressed written consent of mistyqe.com.